Covid-19 | fixmyglasses

Preventing Covid 19

The safety of our customers and employees is always our highest priority. During these unprecedented times we are following all rules and regulations set forth by the experts leading and governing bodies. We apologize for any inconvenience and we assure you that we are doing everything possible to facilitate access to our products and services during these times. Below you will find some key features of our current operation and preventive measures implemented to help limit the spread of Covid-19 and all other viruses and diseases.

Helping limit Covid-19

Helping limit Covid-19

We are determined to do our part in limiting the spread of COVID-19 and as many other viruses possible. Below are key efforts.

Sterilizing orders: All orders undergo an average of 45 mins (beginning to end) under UV light

Personal Protection Equipment (PPE): Staff is provided masks, sanitizer and gloves to handle orders

Temporary hours of operation

Monday - Friday: 10:00 am to 6:00 pm (PST)

Product and service available

All products and services are available through our online process. We Stock most parts, but special order parts may take slightly longer due to alternate vendor ‘operating schedules’ during Covid

Updates

Follow us on Social Media for updates:

Contact us

Our customer service team is available to answer questions regarding orders during our temporary hours of operation.

We are determined to do our part in limiting the spread of COVID-19 and as many other viruses/diseases possible. We have added to our ‘Disinfecting and Sterilizing’ procedures for incoming and outgoing packages, which includes sanitizing solutions, staff awareness and UV lights. All orders undergo an average of 45 mins of 40w/cm2 UV light.

The Safety of our Customers and Employees is our number one priority. With the constant breaking news regarding COVID-19 and the recommendation of the Governor of California and County of Orange, we have made some modifications to our operations, which include adjusted hours of operation (see details below). All orders will be addressed strictly through our online service, which includes free shipping both ways and you can even schedule a free pick up to any valid address with-in the United States. The changes will be in effect through April 1st and subject to change.

All orders undergo an average of 45 mins of 40w/cm2 UV light.
Staff awareness and pep (gloves and masks)
Sanitizing solutions

Added and staff awareness to assure that all proper precautions and procedures are met.
UV light: All orders undergo an average of 45 mins of UV light.

Product and Service Availability:

We will still be available to answer any questions over the phone or via email (see contact info below) and we will also be providing our products and services through our easy to use online forum, which includes Free shipping both ways and free scheduled pick-ups. Simply log onto our website www.fixmyglasses.com and click on the "New Repair" button at the top of the page. There you can let us know what you would like for us to do, print a free shipping label and you can even schedule a free pick up to any valid address within the United States.

Updates:

Follow us on Facebook (fixmyglasses) and Instagram (@fixmyglasses) for more updates as they become available.

Our thoughts are with everyone and their loved one’s safety and well-being through these difficult times. We look forward to seeing everyone again soon and will continue to connect with you through our social media pages.

Please support your local businesses, they all need you in this time of need. Please feel free to contact us at direct at (866) 656-4768 or via email: support@fixmyglasses.com

About Us

fixmyglasses uses the latest technology to efficiently process every eyewear order from beginning to end. With over ninety years of combined experience fixing eyeglasses and sunglasses, our master eyewear repair technicians and opticians have a solution for all eyewear issues. By combining experience with technology along with a one year warranty on our eyewear repairs and devoted customer service, fixmyglasses has created an unparalleled experience when it comes to online eyewear repair service.

Contact Us